1. Overview

    1.1 This website (www.garnetdistrict.com) is operated by Garnet District (hereafter referred to as "we", "us" and "our"). We offer you ("the user") the products and services (summarised as "the products(s)") listed on our website under the following terms and conditions (the "Terms" and "T&Cs"). Please read these Terms carefully before you submit an order to us. These Terms apply to our supply of product(s) to you as a customer.
    If you are a business and would like to buy our products(s) please contact us on info@garnetdistrict.com.

    1.2 We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website at any time.

    1.3 The Terms and Conditions listed in the following do not affect your statutory rights


    2. Products

    2.1 The product(s) may vary slightly from their images on our website.
    These images are for illustrative purposes only. Although we have made every effort to display the colours of the product(s) accurately, some colour variations might occur due to different computer settings and web platforms.
    Therefore, the product(s) that are delivered to you may slightly differ from the images on our website.

    2.2 We make every effort to describe and display our products as accurately as possible, however, we cannot guarantee that product specifications including measurements, sizes, dimensions and colours shown on our website are precise, error free or complete. If you are uncertain about any specification of the product(s) you wish to order, please contact us prior to submitting your order.

    2.3 The packaging of the product(s) may vary from that shown in images on our website.


    3. Order

    3.1 All orders are subject to product availability and prevailing market conditions.
    In the event that we are unable to supply the product(s) you ordered following our order acknowledgement, we will inform you of this as soon as possible.
    A full refund will be given where you have already paid for your order.
    We will not be liable to you or any third party for compensation or damages if we are unable to supply product(s).

    3.2 Acceptance of your order and completion of the contract between you and Garnet District will only take place when we email you to confirm the product(s) you ordered have been dispatched. The order confirmation you will receive once you have placed your order on our website is an acknowledgement that we have received the details of your order.

    3.3 You will be responsible for the product(s) from the time we deliver the product(s) to the address you gave us or from when you collect and sign for the delivery.

    3.4 To place an order you must be at least 18 years of age.

    3.5 We reserve the right to refuse to process and therefore accept a transaction for any reason, or refuse service to anyone at any time at our sole discretion.

    3.6 In order to make purchases through the website, you are required to provide your personal details. In particular, you must provide your real name, billing address, shipping address, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details that you represent and warrant are both valid and correct. Our site is only available for use to individuals who meet our terms of eligibility, who have been issued with a valid debit/credit card by a bank acceptable to Garnet District and who have authorised Garnet District to process a charge or charges on their credit/debit card in the amount of the total purchase price for the product(s) which they purchase. Garnet District reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.


     4. Pricing

    4.1 All product prices are in GBP (£) and excluding VAT. For customers based in the UK, 20% VAT will be added at checkout. Customers based in countries outside the UK will not be charged VAT. Shipping costs will be charged in addition; such additional charges will be clearly displayed on the checkout page prior to placing your order. 

    4.2 If you use a VPN or other technology to avoid paying tax by checking out in another currency, we reserve the right to bill you separately for VAT or cancel the purchase.

    4.3 All shipments outside the UK may be subject to import duties and taxes over which we have no control as they are levied by the local customs office.
    As the customer and importer of the goods, you will need to take full responsibility for any import duties in your own country and pay for these to release your order. 

    4.4 All product prices are liable to change at any time without notice. However, changes will not affect orders we have already sent you an Order Confirmation for, except in cases of patent error.


    5. Sale offers, promotion codes and store credits

    5.1 Sale offers and promotion codes are subject to availability.

    5.2 Promotion codes are not valid in conjunction with any other promotion, discount or on sale items.

    5.3 Promotion codes and store credits are non-transferrable to third parties and cannot be exchanged for cash. If provided, they must be redeemed within the allocated period as published in the email we sent you.

    5.4 Promotion codes and store credits cannot be used to purchase gift cards.

    5.5 To claim your promotion discount, you should enter the code in the promotional box when you checkout at garnetdistrict.com. In the instance that you find a code is not working on the website, please contact us on info@garnetdistrict.com.

    5.6 Garnet District reserves the right to withdraw or alter the details of a sale offer or promotion code at any time at our discretion without prior notification.
    Product prices are subject to change as the sale continues and as stock becomes more limited.

    5.7 We are unfortunately unable to offer a sale price adjustment on items purchased prior to the commencement date of a sale.


    6. Gift Cards

    6.1 Gift cards are valid for one year from date of purchase.

    6.2 Gift cards can be redeemed against all products on the online shop excluding shipping costs and in conjunction with any other promotion code.

    6.3 Gift cards cannot be transferred to a third party and may not be returned or exchanged for cash.

    6.4 If the products purchased online total less than the value of your gift card, any balance will be left as credit for you on your gift card. This credit can be redeemed against your next order.

    6.5 If your order exceeds the value of the gift card and you have existing store credit, this can be redeemed to cover the remaining balance. All remaining balances exceeding the value of your gift card or store credit must be paid by credit or debit card.

    6.6 If you return products you have purchased using a gift card, the value of the returned goods will be refunded back to the same gift card code in the form of a store credit and can be redeemed against future orders.

    6.7 After you have placed your order for a gift card and it has been processed in our system and payment confirmed, a unique code and instructions to redeem it at checkout will be sent to the email address used to place your order.
    This email can be forwarded to your required recipient, with a personal note included at your own discretion.

    6.8 Garnet District is not liable for delivery of a gift card to an incorrect or non-existent email address. This is the sole responsibility of the buyer.

    6.9 You should treat your gift card as cash – we cannot replace lost or stolen gift cards or refund the balance of a gift card used without your permission.


    7. Payment

    7.1 Payment can be made by Visa, Mastercard, Maestro, American Express, Shop Pay, Apple Pay, Google Pay, and via PayPal.

    7.2 All transactions made on our website with credit card and debit card are processed using Shopify Payments, a secure payment gateway provided by Shopify. Garnet District’s website and online shop is hosted by www.shopify.com. All Shopify stores include a 128 bit SSL (Secure Socket Layer) technology Certificate used by the store shopping cart. In addition, Shopify is certified Level 1 PCI DSS compliant. PCI DSS (Payment Card Industry Data Security Standard) is a security standard for organisations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.

    Due to the valuable nature of our products, card providers may sometimes automatically decline transactions for your protection, or we may have to contact you directly to confirm the order.

    7.3 You cannot modify the payment method or the delivery method once your order has been confirmed.

    7.4 We reserve the right to refuse or cancel an order at our sole discretion.

    7.5 All products remain the property of Garnet District until payment is received in full.

    7.6 If an ordered product is not available, Garnet District will refund any money already received to the purchaser.

    Garnet District are not liable for any compensation or damages resulting from non-supply of products.

    7.7 We only supply product(s) for domestic and personal use.
    If you use the product(s) for any commercial, business or resale purpose we will have no liability toward you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


    8. Delivery

    8.1 We aim to dispatch all orders within 48 hours of receipt of payment excluding weekends, bank holidays and annual leave. If items are out of stock or there is an unexpected delay, we will contact you.

    8.2 All delivery times appearing on the website are estimates and commence from the date of dispatch. We will not be held liable for any compensation or any direct or indirect damages as a result of late or non-delivery which is due wholly or partly to circumstances beyond our reasonable control.

    8.3 All delivery charges will be clearly stated during your order process prior to confirming your purchase at checkout. For shipment cost information please see below:


    UK - £5 (free for order over £250 after discounts)
    3-5 working days

    Europe - £12
    5-7 working days

    Rest of World - £18
    5-7 working days

    UK - £10 (will be sent by Royal Mail Special Delivery Guaranteed)
    next working day when placed before 1pm GMT

    Europe - £25
    1-3 working days when placed before 1pm GMT

    Rest of World - £35
    1-3 working days when placed before 1pm GMT 


    Shipping costs are non-refundable.

    8.4 You must ensure that you have checked your address details carefully on submitting your order as you are responsible for ensuring that you are able to take delivery of the product(s). Delivery addresses cannot be changed once the order has been dispatched and we will not be held responsible for lost deliveries which result from an incorrect delivery address as entered by you.

    8.5 If no one is available at the time of delivery, our courier company will leave a note and you will be able to reschedule the delivery at your convenience or collect the package from a designated depot. After a period of time your package will be returned to us.

    8.6 If your package is returned to us due to an incorrect or incomplete delivery address or failure of collection from the designated depot, you may rearrange shipment with us. In this case redelivery fees will apply. If you do not arrange and pay for redelivery within 1 month of your order being returned to us, we will refund the price paid for the product(s), less any original postage fees.

    8.7 Garnet District insures each purchase for the time it is in transit only.
    A signature is required for any goods delivered, at which point responsibility for your purchased goods is passed to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Garnet District and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.

    8.8 If you receive any product(s) which are either damaged or missing or the packaging has been opened, you should register all reservations and complaints with the courier or refuse the package if it appears to have been opened or damaged. 
    If you have not been able to inform the courier or you discover the problem later please contact us at info@garnetdistrict.com.

    8.9 Garnet District does not deliver to PO boxes, APO/FPO/DPO addresses or hotels.


    9. Custom duties & taxes

    9.1 Garnet District prices do not include custom duties and taxes for shipments outside the UK. Additional charges may be levied by your local customs office over which we have no control. Please contact your local customs office for further information before placing your order. As the customer and importer of the goods, you will need to take full responsibility for any import duties in your own country and pay for these to release your order.

    9.2 If you fail to pay customs duties or taxes for an order you placed with Garnet District, the goods will be returned to us and a refund less the original shipping fees, any import taxes that are incurred on the package, and the costs of returning the package to us will be automatically made to the card used to purchase the order upon receipt of the goods. If the total costs of returning the package to us exceed the amount of the goods plus shipping fee, the package will be abandoned and you will not be refunded.

    9.3 For all orders you assume all risk of confiscation en route. If local customs confiscate or return your order to us, you will still be responsible for all shipping charges including return shipping charges.

    9.4 If an order is returned to us and needs to be re-shipped, then you will be responsible for the cost of re-shipping the order.


    10. Cancellation Policy

    10.1 We can amend or cancel your order provided that it has not been shipped yet. Please contact us immediately with your name, order number and full address at info@garnetdistrict.com.

    10.2 Acceptance of your order and completion of the contract between you and Garnet District will be completed when we send you an email confirming your goods have been dispatched.


    11. Returns & Exchanges

    11.1 We want our customers to be fully satisfied with their purchase. If for any reason you are not happy with your order, or the delivered product does not match with your expectations, or you find a manufacturing defect, you have the right to cancel and return your order provided you give us a written notice within 14 days of receipt. This 14 days period starts from the date the goods have been signed for.

    To exercise the right to cancel, you must inform us in writing, stating your full name and order ID as subject reference to info@garnetdistrict.com and request a return authorisation form.

    11.2 We will issue you with a full refund for your order excluding shipping costs and customs charges if you return the product(s) to us in new, unwashed and undamaged condition with all original tags and protective strips still attached.
    Please ensure that underwear bottoms and bodysuits have only been tried on over your own lingerie. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.
    Return shipping costs are the responsibility of the customer.

    Please fill out and include the return authorisation and send the product(s) back to us within 14 days of logging in the return. For international returns, please mark the contents of your package as "returned goods" with no commercial value to avoid delays and extra costs at customs. We recommend you use a registered and insured postal service as you are liable for any damages to the goods while in transit back to us. In case of dispute, we also recommend you retain proof of return from your postal service.

    11.3 Garnet District will contact you within 48 hours (with the exception of weekends, bank holidays and annual leave) of receipt of the returned goods.
    A refund or credit note (less shipping costs and any customs charges) will be issued subject to the returned product(s) meeting the conditions listed in the paragraph above. Refunds will be credited back to the original payment method used for the order.

    11.4 Sale items are not refundable and can only be returned for store credit valid for 1 year.

    11.5 Should you wish to exchange an item from your order for a different size and/or colour of the same style, please email us at info@garnetdistrict.com within 14 days of delivery and we will try to accommodate your request.
    All exchanges are based on stock availability and we cannot keep items on hold until the item you wish to return has been sent back to us. Only items can be exchanged that are in new, unwashed and undamaged condition with all original tags and protective strips still attached.

    11.6 Once you have notified us about your exchange request, we will send you a return authorisation form via email. Please write your name, order number and the size and/or colour you wish to return your item for and include this document with your return package. Please note that we cannot process your exchange request if this return authorisation form is incomplete or missing.

    11.7 Package your return securely and send the item(s) back to us. We recommend sending your items using a registered and insured postal service as you are liable for any damages to the goods while in transit back to us. For international returns, please mark the contents of your package as "returned goods" with no commercial value to avoid delays and extra costs at customs. Any customs charges incurred on the return package will be deducted from your refund.

    Your exchange will be processed within 48 hours of receiving your package.
    The exchanged item will be shipped to you free of charge.

    11.8 If you used a discount code or promotion when purchasing the item you wish to exchange, please email us at info@garnetdistrict.com and we will re-issue the same code again for a one-time even exchange in the same style.

    11.9 We monitor the number of returns made by customers, and repeated returns will be flagged and may, at our discretion, lead to the closure of your Garnet District account.


    12. Faulty Goods

    12.1 Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.

    12.2 Any claim for faulty goods must be made in writing within 14 days of receipt of the order. Please contact us at info@garnetdistrict.com and provide us with visual proof of the fault.

    12.3 When any valid claim in respect of any faulty goods is made within 14 days of receipt of the order, we shall be entitled to rectify or replace the relevant goods (or the part in question) or if rectification or replacement is not practicable, will credit the value of the goods at the invoice price, provided that the relevant faulty goods are first returned to us with our prior agreement and in the manner and under the procedures prescribed in paragraph 11 above.

    12.4 No returns shall be accepted by us until we have first provided you with a return authorisation form.
    This form must be requested by you via email to info@garnetdistrict.com.

    12.5 Our liability in respect of any fault in the goods shall be at our option limited to either making good, repair, replacement, or credit for the value of the relevant faulty product(s).


    13. Intellectual Property Rights

    13.1 Intellectual property
    The website www.garnetdistrict.com belongs to the company Garnet District Ltd. You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights, all brand names, names of lines, designs and models of items that appear on the website or in the domain name are the exclusive property of Garnet District Ltd. or are licensed to Garnet District Ltd.

    You are permitted to use the content of this website only as expressly authorised by Garnet District Ltd. You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Intellectual Property Rights in product(s) or any content on our website, in whole or in part.
    Any violation of the Intellectual Property Rights is prohibited and may result in civil and criminal penalties.

    Nothing in the contract shall have the effect of transferring ownership to you of any Intellectual Property Rights in the product(s).

    13.2 Content
    In addition to the Intellectual Property Rights mentioned above, Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website.
    Garnet District Ltd. tries to ensure that the information on this site is accurate and complete.

    13.3 No commercial use
    The Garnet District website is for your personal, non-commercial use only.
    You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, products, or services contained within the site.
    You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

    13.4 Our relationship
    You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Garnet District Ltd. as a result of the Terms and Conditions or your use of this site.
    You agree that you may not and will not hold yourself out as a representative, agent, or employee of Garnet District Ltd., and we shall not be liable for any representation, act, or omission on your part.

    13.5 Third party
    We may include hyperlinks on this website to other websites or resources operated by parties other than Garnet District, including other stockists and advertisers. We have not reviewed and do not review all of the websites linked to this website and are not responsible for the content, actuality or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

    We have not reviewed and do not review all of the sites linked to this site and are not responsible for the content, actuality or accuracy of any off-site pages nor accept any liability howsoever arising in respect of any of such sites.

    If you wish to make any use of material on our website other than that set out above, or provide a hypertext or other link to or from this website, please contact us on info@garnetdistrict.com.


    14. Applicable law

    These Terms and Conditions together with all our policies and procedures have been written in English language and are governed by British law. Courts of the United Kingdom have exclusive jurisdiction.

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